Paul Davis Restoration & Remodeling of Greater Tri Cities

Our insurance company hired this company out to get an estimate on some damage done to our home. Paul Davis never sent us a bill, they just called my husband and gave us a dollar amount we owe them for the report. We still do not know where they got this dollar amount from and it’s higher than what our insurance is telling us to pay. We asked for more information (a bill with an explanation for the dollar amount and an address to send the check to), again, they never responded to us. We even reached out to our insurance company in case the correspondence was going to them and they also had no information beyond a dollar amount (different than what Paul Davis is saying we owe.) Paul Davis just sent us a certified letter saying if we don’t pay, they will file a lawsuit. They still haven’t explained how they calculated the dollar amount they’re requesting. I will absolutely not be giving this company my business nor would I recommend anyone engaging with them.

I had an unfortunate water issue at my home over the weekend that required professionals. Derek and Phillip came to the rescue and were onsite in less than an hour. Their professionalism immediately gave me confidence that I had made the right call. They walked me through the process and what to expect in regards to the following days expectations and gave me a real sense of peace during a trying and stressful ordeal. Would recommend anyone in need of similar services give them a call!

Our home owners chose this company to conduct mitigation in our home from catastrophic water damage caused by a dishwasher leak. No care was taken of our possessions which were dumped into open boxes and left to be filled with dust and debris. Crews (never the same crew twice) were traveling five hours a day to reach the jobsite leaving them three hours a day to work and leaving us waiting on them hours and extending the mitigation by days while our home remained water logged. The lead manager of this outfit was rude, combative, verbally abusive, and misogynistic. He barked at me like I was his secretary and yelled at me on the phone. I have never been treated with such contempt as I was by him. His workers were driven like slaves and did not/could not exercise industry safety or carpentry standards in their work. Repair to their mitigation efforts have proven to be costly as subcontractors have had to repair their repairs. Do not let this company near to your home. OSHA needs to take a long hard look at this outfit.

My house caught fire on 12/1/19. I was 9 months into a difficult pregnancy. The insurance went through very smooth & they referred us to Paul Davis. The contractor from Paul Davis assured us they were going to get us back in our home as quick as possible considering our circumstances with the baby coming! We waited & waited with no work being completed! By the end of January (this being 2 months since the fire) half a days work had been done. The siding had been taken off & the inside was exposed to the elements! We had to go with another contractor who now also has to fix the damage caused from the elements being exposed. We were fortunate to get most of our money back but some was kept for bogus charges! I do not write reviews but felt this was necessary to keep anyone from having the difficulty & hardships with this company we have faced! They had 2 full months & some beautiful weather & only worked on the house for 1 day! That was 2 months our home was setting & we should have been living back in the home with our new bundle of joy easily. Run folks, find another contractor that’s my advice!

Joey came out and was very professional and detailed. My insurance company sent him out to evaluate what was going on. Answer was not what i wanted to hear BUT..What stood out to me was his kindness. Even in a stressful situation he made me smile. I can't say enough about Joey. Hopefully in the near future I will be able to work with Paul Davis Restoration and definitely Joey! Thank you Joey. You were a blessing to me today!